About Provisio Profiles
In this series, we will highlight several of our incredible team members. Get to know Provisio!
Describe your nonprofit experience.
My passion for the nonprofit sector is rooted in my volunteer experiences as a young adult, which helped to shape my worldview and understanding not only of the complexities of our society’s biggest challenges, but also tangible ways that each of us can help to create and implement solutions. This passion led me to pursue two service terms as an AmeriCorps member after college, where I had the opportunity to give back to my community and make a hands-on contribution. My second term was served at Dallas Area Habitat for Humanity, whose audacious vision to ensure everyone has a safe, affordable place to call home deeply inspired me. Over the course of 12 years, I had the immense privilege of serving on staff in a variety of roles, including most recently on the Executive Team as the Vice President of Homeowner Services, leading the organization’s affordable housing, homeownership counseling, and financial capability programming and strategy. My experiences have taught me that our ability to make meaningful social impact is not determined by a role or title, but rather in how we show up for one another each and every day. As I’ve heard it beautifully said, “Individually we are one drop, but together we are an ocean.”
Why did you choose to work for Provisio?
While working in the nonprofit space, I spearheaded a large, multi-phased Salesforce Implementation project. My team was the first to adopt Salesforce and in doing so, took the opportunity to reimagine our processes and program structure with the aim to become more efficient, more effective, and more equitable. It was hard work that required a great deal of commitment, focus, and change management – in turn, we laid a strong foundation and brought all our core business units onto the platform and achieved a 360-degree constituent view. This experience taught me about the power of harnessing Salesforce to amplify impact and help nonprofits do more with the same resources, or even less. As the leader in enabling health and human service organizations to leverage Salesforce’s potential, Provisio equips those doing good in our community to do better by making data-informed decisions. Joining the Provisio team has allowed me to align my purpose, passions, and perspective to help our incredible clients more effectively achieve their missions.
What do you do in your role at Provisio?
As the Customer Success Manager, I work with our Customer Success Team to support clients once they are live and actively using Salesforce. Our team has the privilege of both continuing our partnership with clients who we’ve helped to newly implement Salesforce, as well as organizations who’ve used the platform for many years. We aim to serve as thought partners for our clients, enabling them to thoughtfully weave their Salesforce roadmap into their overarching strategic plans. In practice, this can mean supporting clients with everything from break fix needs to org maintenance, Admin mentorship, identifying and executing enhancements, and much more. By developing a tailored approach to support, we strive to ensure clients are equipped to fully adopt, maximize, and reap the benefits of Salesforce.
What do you enjoy most about your job?
Without a doubt, my favorite part of my job is the people I have the privilege of working with! At Provisio, we get to partner with brilliant, bold changemakers to turn their visions into reality. I find myself continuously in awe learning about all the incredible ways in which our clients drive innovation and impact to serve their communities. I’m equally grateful to work alongside my phenomenal Provisio teammates, who consistently embrace and demonstrate positivity, empathy, creativity and curiosity. It’s an honor and inspiration to be surrounded by so many people who motivate one another to be the best versions of themselves!
Marjorie lives in Saint Louis, Missouri. She received her Master’s degree in English from Truman State University. Her responsibilities at Provisio Partners include content creation and technical writing.