Driving Change in the Human Services Sector
Inspiring nonprofits and government agencies to drive change in their communities by embracing change in their organizations. Through conversations with industry thought leaders, we highlight the positive outcomes organizations have nurtured through a commitment to innovation.
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Data Visualization: Showing Impact Instead of Telling It
AI, Salesforce, and the Digital Front Door: Technology Insights for Better Government
Advisory Services: Aligning Technology With a Nonprofit's Mission
Change Management: Tips for Successful Technology Transformation
Long data sets are hard to comprehend. Charts, graphs, and maps are not. That's why data visualization is a key tool for nonprofits to demonstrate impact to funders, stakeholders, and the community. In this episode, Alex Montgomery, Senior Director of Impact & Advocacy at Chinese American Service League, reveals how CASL harnessed the power of data visualization to help boost funding and support for the rapidly growing AANHPI community.
Government services are often regarded as slow and inefficient – think red tape. But major jumps in CRM technology are opening a window of opportunity for governments to flip the script once and for all on that narrative. Nadia Hansen, Salesforce Global Digital Transformation Executive for Public Sector, and Provisio COO Kim Collins highlight high-impact use cases of Salesforce and AI for government and provide a roadmap for public sector agencies to begin harnessing AI.
Mission drift is a common challenge for nonprofits. If you don’t have a clear idea of what you're really trying to accomplish and how to measure success, your new CRM won’t be structured to deliver the best results. Provisio Director of Advisory Services Amitis Oskoui explains how she ensures nonprofits achieve maximum impact with new technology by guiding them through a comprehensive strategic planning process during implementation.
Adopting a new CRM isn't a walk in the park. Even after getting the technology up and running, you need staff to feel excited, supported, and willing to adapt to it. Otherwise, they won't properly use it. In this episode, Provisio VP of Client Success Sam Stoterau and Delivery Manager Blaine Cowart reveal how to build genuine enthusiasm and strong commitment among staff to squeeze every last drop of value from your technology investment!
Agentforce for Nonprofits: Digital Workers, Real Impact
Agentic AI is here, and Salesforce's Agentforce has placed this transformative technology at the fingertips of nonprofits and government agencies. These digital workers can contextualize complex questions, recommend interventions, and even handle tasks completely autonomously. Larry Fontillas, Salesforce Director of Solution Engineering for Nonprofits, joins the show to break down real-world use cases of Agentforce for nonprofits.
The Power of Data Ownership for Nonprofit Impact Storytelling
Urban Alchemy didn't truly own all their client data because they had to share it with several county HMIS systems. After harnessing Salesforce, they now can tell their comprehensive impact story in powerful new ways. Mike Anderer, Chief Administrative Officer at Urban Alchemy, dives deeper into the organization's unique theory of change and how investing in data ownership expanded the organization's footprint.
Sustainably Funding Technology Innovation
New technology is essential for delivering top-notch human services, but the challenge isn’t just the upfront cost—it’s securing the long-term funding to keep it running. Without sustained investment, even the best tools lose their impact.
Trellus Co-CEO Chris Shue shares how to break through funding barriers and keep innovation moving forward—even when internal buy-in is scarce.
AI Readiness for Nonprofits
We all know the transformative potential of AI, but many nonprofits are unsure how they could specifically use it. On top of that, the burning question is, "How does my organization even become AI-ready?"
Provisio Chief Innovation Officer Erica Cox and VP of Data Services John Patton explore the keys to a great AI data strategy and how Salesforce's Agentforce AI will boost impact and efficiency for human services organizations.
Creating a Culture of Innovation at a Nonprofit
In this day and age, nonprofits must be tech-savvy to deliver the best services possible. Technology is no longer a luxury. It's essential to having any real, lasting impact.
Heath Parks, Information Systems & Salesforce Manager at Cincinnati Works, reveals how to create an organizational culture of innovation that sustains growth and boosts impact. Hint: It takes courage!